Privacy Policy

As a Scotnet customer, we store and use data about you, as necessary to enable us to deliver services to you, and to ensure you are receiving the best services for your needs. This may include your primary contact details, bank details and historical information about the services you have used. Sometimes we may have to share your information with our providers, such as Openreach, the Royal Mail and network maintenance contractors, to enable the provision of services to you. We may also use your information to help us improve our services.

Please note that your information is always stored in-line with recommended data security protocols, with banking and other sensitive details being encrypted at source, and that appropriate controls are implemented with respect to our providers.

You have a right to see what data we store about you, and to whom we disclose information, and if you wish to do this please write to us at Scotnet Operations Bunker,Mackintosh Road, Inverness, IV2 3TX. Please note we may have to request information necessary to confirm your identity before disclosing information to you.

We may send you information in relation to new and improved services which we offer from time to time, which relate to the services you receive from us. If you don't want to receive this information please email us at