Yes, these services should work well.
No, the service doesn’t require a phone line, so if you’ve got a good mobile service, you could cancel your copper phone line and save money.
We plan to connect as many properties as possible. We expect over 95% of properties within the planned coverate area to served.
Technical support is available from 9am to 5pm Monday to Friday. The network is monitored 24 x7 and network maintenance is carried out 7 days per week.
That will depend on your current ISP. If you have a generic ISP-independent e-mail address such as Hotmail or Gmail, the service will definitely work. If you use an e-mail address from your current ISP (eg. BT), please check with them.
The router provided with the service offers some firewall functionality. We also recommend that you use a good quality anti-virus set-up and maintain your computers firewall settings.
The service will work with any device connected to the internet using standard Internet Protocol (IP).
The service is installed by our own installation contractors.
The service will be demonstrated working to you during installation. We wont configure your own equipment on-site, but if you have any connectivity issues, we can talk you through them on the phone.
All faults will be dealt with promptly. If our equipment fails through no fault of your own, we will replace it free of charge.
No. Due to the cost of installation and equipment, we are unable to offer a free trial.
Yes, the service support Voice Over Internet Protocol.
Yes, the service has low latency and high upstream bandwidth, meaning that online gaming works well.
A WiFi router is provided – it allows up to 4 ethernet connections (cabled) and multiple wireless connections simultaneously.
Yes, the router allows up to 4 ethernet connections (cabled) and multiple wireless connections simultaneously.
We aim to install clients within 3 weeks.